Customer Experience Administrator
Basic salary: £27,000 – £28,000 per annum (depending on previous relevant experience)
Monday – Friday, 9am – 5:30pm (37.5 working hours per week with a 1 hour unpaid lunch).
Northampton, near Kingsthorpe. Fully office based.
Permanent.
Holiday entitlement – 31 days per annum: 22 days annual leave, 1 additional day for your birthday, plus 8 Bank Holidays, along with a range of other great company benefits.
Match Recruitment are recruiting on behalf of their client based in Northampton. This role isn’t just about processing orders and answering customer queries. You’ll be trusted to deal with the more complex situations, work closely with colleagues across the business and spot where things could be done better.
You’ll have plenty of variety in your day, with the opportunity to take ownership, suggest improvements and use your experience to make a real difference. If you’re looking for a role where you can have more responsibility and feel like your input matters, this could be a great fit.
In our client’s own words:
“The detail matters. One wrong line on an order creates work for several other people and a poor experience for the customer. Every day, orders and payments come through that need a person to check them, process them, and confirm them back to the customer: order details, payment information, supporting documents. You will be the senior member of a small team of three, and the person colleagues bring the harder cases to: complex complaints, escalations, and the situations that need real judgement rather than a standard answer.”
What your day to day will look like:
Manage orders from start to finish, making sure everything is right before it reaches the next stage. You’ll be trusted to spot the details that others might miss.
Deal with customers across phone, email and chat. You’ll handle the everyday queries, but also be the person customers come to when something is more complicated and needs properly sorting.
Work closely with teams across the business to keep orders moving, make sure everyone has the right information and keep customers updated along the way.
Take ownership of the trickier situations, from complex accounts and payment queries through to credits, returns, refunds and escalations. You’ll have the responsibility to resolve what you can and know when to bring others in.
Have a say in how things are done. You’ll be encouraged to question processes, suggest better ways of working and help improve how our client’s team operates, including getting the best out of our client’s AI-supported systems.
Please apply today to learn more and be considered and shortlisted.
Match Recruitment Ltd is a Recruitment Agency and Employment Business and REC Corporate member based in Wellingborough and operating across Northamptonshire and nearby areas. If you haven’t received contact within 72 hours, please consider yourself unsuccessful on this occasion. Please don’t be despondent and feel free to apply to future job adverts.