Client Support Administrator
Salary: £28,000 – £32,000 per annum (depending on previous relevant experience)
Monday – Friday, 9am – 5.30pm (1 hour lunch). No weekends
Northampton. Fully office based on-site.
Permanent
Match Recruitment are recruiting on behalf of their client based in Northampton. Our client is a well-established and highly regarded financial services business with an excellent reputation for delivering a premium service to its clients. This is an excellent opportunity for someone looking to build a long-term career within financial services. Our company is committed to developing its people and for the right individual, there will be opportunities to take on additional responsibilities and develop further within your role over time.
The purpose of your role:
Working alongside the Administration Support team and Senior Financial Advisors, you’ll play a key role in supporting their client base by providing a high level of administration and customer service support.
Your responsibilities will include setting up new policies, handling general enquiries, liaising with private clients, third-party providers and internal colleagues, as well as processing policy claims and making amendments to existing policy agreements where required.
The role is primarily administration focused, although there is a customer contact element. Around 20% of your time will be spent on the telephone, handling approximately 10–15 calls per day from clients and stakeholders.
As you’ll be supporting a portfolio of clients who expect a professional, responsive and highly personalised service, you’ll take pride in delivering an exceptional customer experience, ensuring enquiries are handled efficiently and with a high level of attention to detail.
What your day to day will look like:
- You’ll become a trusted point of contact for clients, taking ownership of their account and ensuring they receive a seamless, professional and highly personalised service throughout.
- Working closely with a portfolio of valued clients, you’ll build genuine relationships, provide support with enquiries and play a key role in delivering the exceptional level of service the business is known for.
- Working closely with three experienced Senior Financial Advisors, you’ll be a valued part of the team, providing the administration support that enables them to focus on delivering the very best outcomes for their clients.
- You’ll oversee the administration of new and existing policies, maintain accurate client records and ensure all work is completed in line with FCA regulations, giving you exposure to a varied and rewarding role within financial services.
Please apply today to learn more and be considered and shortlisted.
Match Recruitment Ltd is a Recruitment Agency and Employment Business and REC Corporate member based in Wellingborough and operating across Northamptonshire and nearby areas. If you haven’t received contact within 72 hours, please consider yourself unsuccessful on this occasion. Please don’t be despondent and feel free to apply to future job adverts.