Customer Service Administrator
Salary to be discussed at screening stage (our client has asked us not to advertise). Salary is entry level
Monday – Friday, 9am – 5pm, 37.5 hour working week (30 min break). No weekends
Surrounding village to Kettering. Office based
Holidays: 33 days (including Bank Holidays)
Permanent
Match Recruitment are recruiting on behalf of their client based near Kettering. You’ll be based at their UK Head Office, working in a small team of four and reporting to the Customer Service Manager. The office is a large, open-plan environment, so you’ll also be working closely with other departments.
This is very much an Ecommerce customer service role, supporting retail customers who have placed orders through the company’s multiple branded online shops. Most enquiries will come through email, but there will be phone calls too, currently around 10 per day, increasing to approximately 10–20 during busier periods.
You’ll deal with a variety of customer enquiries, from faulty or incorrect items and online returns to providing product advice and helping customers find the most suitable products for their needs. The focus is on resolving queries and making sure customers receive the support they need.
What your day-to-day will look like:
You’ll attend to customer queries, keep them updated on any issues with their orders and make sure these are resolved. This means investigating problems, finding practical solutions and knowing when to escalate a complaint or more complex issue to the Customer Service Manager. Company procedures will need to be followed, with queries handled properly from start to finish.
The role also involves one-to-one virtual fitting consultations, helping customers find the right products through tailored advice and recommendations. Good product knowledge will be important, along with the confidence to advise on suitability and fit.
Working closely with the warehouse team, you’ll help resolve despatch and returns issues by liaising with colleagues and finding out what’s happened.
There will also be other tasks to support the Ecommerce team when needed, including resizing product images, data entry, market research, website testing and audits. Being comfortable switching between customer service and practical website-related tasks will be important.
Please apply today to learn more and be considered and shortlisted.
Match Recruitment Ltd is a Recruitment Agency and Employment Business and REC Corporate member based in Wellingborough and operating across Northamptonshire and nearby areas. If you haven’t received contact within 72 hours, please consider yourself unsuccessful on this occasion. Please don’t be despondent and feel free to apply to future job adverts.