Sales Administrator
Monday – Friday, (39 hours worked per week. 30 minute unpaid daily break). Monday – Thursday, 8:30am – 5pm and Friday, 8:30am – 4pm.
Salary: £28,000 per annum
South Kettering area. Fully office based
Permanent
Holiday entitlement: 25 days + 8 Bank Holidays. A handful of these days will need to be used to cover Christmas shut down.
Match Recruitment are recruiting on behalf of their client based in the Kettering area. Our client is a successful, long-established market leader supplying products to the building industry. This role has become available due to team growth and an internal move. If you have similar sales administration experience, please keep reading!
What the Sales Administrator will be doing on a day to day basis:
As a key member of our client’s Customer Service team of six, you will take responsibility for a specific geographic region and a portfolio of key accounts. In this role, you’ll own everything that happens within your region – from process and order management to handling phone enquiries, general customer questions and product information, and resolving occasional issues.
Using the company’s bespoke system, you’ll usually process between 20 and 40 orders a day. Orders can vary a lot, from a single item to several hundred, and can take anything from a few minutes to up to an hour to complete. Because of this, you’ll need to be comfortable using systems and have great attention to detail, as even small mistakes can affect invoicing and mean customers receive the wrong items.
You can expect around 30 inbound and 15 outbound calls each day. Often with outbound calls often made to follow up on incoming enquiries.
This is not a complaints-driven role, and you won’t be constantly firefighting. That said, from time to time issues can arise outside of the department’s control, such as order specification queries or items being damaged in transit by external courier partners.
Our client works from a detailed product list and product information sheet, with specific prices and rates for each customer, so it’s not a one-size-fits-all approach. It can be complex, and you’ll use these resources as the basis for all pricing and quote conversations. On-the-job training will be provided, but you’ll need to be a strong note-taker, ask the right questions, and absorb information effectively.
What we’re looking for in the ideal candidate:
- Due to the demands of the role, we are looking for someone with experience in a similar administrative, order-processing role within a B2B environment.
- This is a fast-paced role with plenty of demands, as the team is busy all year round. You’ll need to be comfortable using systems, confident picking up the phone for both inbound and outbound calls and have excellent attention to detail.
Please apply today to learn more and be considered and shortlisted.
Match Recruitment Ltd is a Recruitment Agency and Employment Business and REC Corporate member based in Wellingborough and operating across Northamptonshire and nearby areas. If you haven’t received contact within 72 hours, please consider yourself unsuccessful on this occasion. Please don’t be despondent and feel free to apply to future job adverts.